Adaptação à mudança nas características do trabalho : níveis de demanda e controle durante a adoção do método ágil SCRUM por equipes de desenvolvimento de software

Abstract

This study addresses the proposition that there is a period of learning and adaptation in the first months after a significant technological change. This is a longitudinal research, with multiple case studies to monitor the levels of demand and control work for the adoption of SCRUM agile method, using the JCCM model proposed by Bala and Venkatesh (2013) to study job changes characteristics. The objective of the study is to verify the existence of an increase in demand and reduced control over the work during the first months after the adoption of SCRUM agile method by a software development team. In the context of agile methods, in self-organized way, each member of team controlling the best possible their demands, which Karasek (1979) called active work. During the period of development of a team, Tuckman (1965) predicted the existence of four phases, starting with the forming, storming, norming and performing. Aligned Tuckman, the JCCM model also provides for an period of shakedown in which the demand grows and control decreases due to the need to unlearn the old method while learning to work on the new method. The main result of the application of JCCM model in a context of methodological change, it was confirmed the existence of an initial period of increased demand and reduced control about the work. Awareness of the existence of this period can support better planning and running the adoption of new working methods, reducing the duration and the impact of the storming stage provided by Tuckman, anticipating the conditions of full production capacity of the team.