Desenvolvimento individual e organizacional em fatores humanos e engenharia de resiliência

Abstract

The occurrence of big accidents along the history of complex sociotechnical systems, as Macondo, in 2010, Mexico Gulf, in oil and gas industries, gather the operators of this field, government agents, as regulatory agencies on different debates aiming to mitigate the risks and to prevent accidents on safety management systems. Day by day, conflicting goals, operation variabilities, complexity, ambiguities between production and protection challenge what to do and how to learn so that the system is able to reach resilient responses. The theoretical debate of Human Factors by the lenses of Resilience Engineering highlight important aspects to the process of systemic development, one that considers the interaction between people, artifacts, environment and organization. There is, in this way, a fertile and challenging ground to development processes that takes the complexity effects seriously. From this point of view, this study aims the conception of a method to structure individual and organizational development laboratories, focusing the principles of Human Factors in Resilience Engineering. The laboratories here proposed emerge as an idea experimentation and collective constructions space that can boost not only the individual’s development, but the organizational too. In theoretical terms, the trajectory of this research was oriented by the debate on Experiential Learning in association with the principles of Resilience Engineering. In methodological terms, the Design Science Research orients the laboratories’ conception from a case study of a Brazilian pré-sal operator. The results suggest that collaborative and participative development propositions, once shared the local challenges, tend to make possible the theoretical mediation in Human Factors. That occurs because it is being considered the process of continuous learning in association to the complexity of the system that it is based on and brings up the development need. At last, this study presents a systemic development approach that contributes to the advance of a Human Factors agenda about the studied organizational reality.