O “estado da arte” da comunicação dissidente nas organizações

Abstract

It is assumed that communication does not exist without stereotype, given that the latter is considered the first opponent of communication. Preconceived ideas and stereotypes are considered to be related to the (conscious and/or unconscious) categorizations created by individuals, a relationship which is no different in the organizational environment. It is understood that organizational dissent proposes to defy common sense, with it being the public expression of discomfort and opposition. Organizational dissent means the expression of disagreement or contrary opinions about workplace policies and/or practices. Therefore, the purpose of this dissertation is to reflect about the "state of the art" of the scientific production of dissent communication, how to deal with dissent communication in the organizational context and the relationship between dissent and communication. As a methodology, bibliographical and documentary research (GIL, 2010) is used, as well as content analysis (BARDIN, 1977).