@MASTERSTHESIS{ 2022:483988215,
 	title = {Assessing resilience during operations : an assessment framework for complex sociotechnical systems},
 	year = {2022},
 	url = "https://tede2.pucrs.br/tede2/handle/tede/10609",
 	abstract = "Complex sociotechnical systems have in their nature multiple elements interacting, originating residual uncertainties that permeates the everyday work performed by the people in these systems. For these systems to work, agents are constantly adapting system?s performance to respond to threats and opportunities that challenges the status quo of the system. Resilience Engineering emerged as a new safety management paradigm aiming at helping these systems to cope with these uncertainties by engineering adaptive capacities. It is only possible to achieve that if there are ways to assess resilience. Assessing resilience is not an easy task and must occur by understanding how everyday work is performed. This study developed the Resilient Performance Assessment Framework (ResPAF) based on the DARWIN Resilience Management Guidelines to assess resilience through observations and episodic interviews, and that was empirically evaluated in two industries (Aviation and Oil and Gas). The instantiations showed that the assessments made were able to contemplate the interactions and relationships between the multitude of elements that the system?s response to a threat emerged from. The framework can be used at organizational levels other than the operational ones, as well as in other complex sociotechnical domains, to understand how everyday work is performed.",
 	publisher = {Pontif?cia Universidade Cat?lica do Rio Grande do Sul},
 	scholl = {Programa de P?s-Gradua??o em Administra??o e Neg?cios},
 	note = {Escola de Neg?cios}
}