Análise de projetos terceirizados de TI sob a ótica das teorias da agência e de desenvolvimento de grupos

Abstract

In the last decades, Information Technology (IT) gained strategic importance for organizations as it acts in several areas of business and work processes. Therefore, IT utilization growth has led to difficulties to deliver all requirements imposed by the market s changes speed. Thus, the care of these opportunities depends on the outsourced IT teams working side-by-side with business experts of the contracting organization. In other hand, despite several decades of experience using this model, outsourced IT projects are still failing at a high rate. The objective was to identify the influences of Theory of Agency and Theory of Group Development in outsourced IT projects results. Based on the literature review a conceptual model comprising three factors from each theory with a total number of 29 variables was proposed. The study used a qualitative phase to develop the survey s instrument, followed by the quantitative phase comprised by the exploratory factor analysis (EFA) and confirmatory (CFA) to validate the model. The survey was sent out in September 2013 with the purpose of obtaining the data collection. In total 363 valid responses were collected from professionals from different countries, but mostly from Brazil (74 %). The EFA results exceeded the values necessary to validate the integration of the two theories components in one model. Initially, the CFA tested the measurement model, which was refined in three interactions and the results showed a good fit that also confirmed the combination of the two theories in the same model. The discriminant validity has been confirmed, as well as the validity and nomological expression. However, the convergent validity was not validated. Despite the inconclusive results of the measurement model, a structural model was tested and it has achieved all necessary values for a good fit. Thus, the overall objective was achieved with the identification of the influence of TA and TDG in results IT outsourcing projects. The analysis of the joint influence of the two theories on the results of projects was partially confirmed by the CFA, yet was not possible to complete statistical proof of the existence of a theoretical model due to the failure of convergent validity. Statistical analysis allowed the positive assessment of the proposals and the responses from the survey supported the assertion that the variables TA and TDG should be considered together for the achievement of better results in outsourced IT projects.