MIBCIS II - processo integrado de gerenciamento quantitativo para melhoria de processos

Abstract

Quality is nowadays the biggest concern in all human activities areas and it could not be different on the information system area, more specifically on software development. During the last years there have been many discussions about poor quality and low productivity in worldwide software industry which reflects on customer dissatisfaction and financial losses of huge proportions. In this context, defining methodologies to discipline the software development process is a critical factor of success. Besides that, process improvement mechanisms are also needed to allow organizational growth and achievement of performance optimization. The goal of this master thesis is to propose a process of quantitative management for process improvement. This proposal aims to contribute to the software engineering area through the specification of an integrated process among BSC, CMMI and Six Sigma using a proper tool to define processes. Besides, this study shows new empirical data an also aims to contribute to software engineering through applying qualitative research methods. Empirical data were obtained from a case study conducted in a software development organization located in Brazil.